Like all things you read on the Internet, understand there is no better judge than yourself. In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. The sales person I spoke to was rude and constantly interupted when I was speaking. Poor support has created back and hip problems. We were his first customers the next day, Wednesday, 27 November. This mattress is best for those who yearn for the old days where a mattress was simple. It's firm, but with just the right amount of flexibility to accommodate any sleeping posture. Tested at the store nice and soft and "plush". New Year's 2023 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. ", "It is very well made, comfortable beyond expectations. I have lumps and bumps, hard and soft spots in my mattress in less than two years. ", "Just outstanding from the sale to delivery. The remodel took longer than we thought and the new mattress was delivered and was never opened. The mattress is firm but soft at the same time and I'm sleeping like a teddy bear. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. Promo Codes are a way for GoodBed users to save extra money when buying a mattress online. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. That is not the case, it is terribly lacking in support. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. So I paid another $244.10 to downgrade to a plain orthopedic plush with no pillow top. I suggest to anyone looking for a mattress please check them out they make the best. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. That's a little over a year ago. I think about my bed and my bad decision daily. The Original Mattress Factory's customer service is top notch! This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. More reviews for Original Mattress Factory in Pittsburgh, PA . Learn more about the GoodBed Quiz. How well you sleep on this mattress relative to your previous one. Seriously we love it. Being a six foot one and a half inch woman, accuracy and dimension is very important to me. We got a memory foam mattress and have owned it for the past 3 months. I purchased another one for my daughter! You think you pay for quality. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. You have lost a customer for life. personal match score for each of Original Mattress Factory Serenity's Thank you OMF! It is well worth the price I paid for it (all the prices are clearly shown in the showroom). The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. I am sleeping well with no back problems!!! I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. I do recall hearing it "should" be flipped once a year. Would not do business with again. We'd recommend your company to others and pricing was good too. When we asked what was done to it, no one could answer us. Write a Review! Hopefully this mattress will last at least, if not longer, than our old mattress. 3,663 ratings + 13 reviews). She told me that it wasn't just ME, the mattress was awful. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! $1,050.00. Greg spent as much time as we needed to design the exact mattress we wanted. Read review. I've had them for about 3 years, and they're terribly uncomfortable. We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. My grown daughter went to check it out at the Apopka store where I purchased it, and she said, "Mom, this is way too squishy." My husband is very pleased with the mattress as it's perfect for him. But. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. Love the comfort and have kept up with the recommended rotation to ensure proper wear. I purchased a higher tier king mattress at the Kennesaw, GA store. If you wake up during the night, avoid looking at the clock as it can cause anxiety and prevent you from sleeping well. available mattresses, each of Original Mattress Factory Orthopedic's The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. available mattresses, in addition to other online options that match +/- lasting support +/- pain relief +/- firmness. I like a firm mattress and they had exactly what I wanted. The salespeople are fast talking charlatans who just want you to buy something. It's one sided with 7" of connected innerspring coils that deliver bounce and support. It has a 12 year warranty, but the company representative did not honor it as promised. The safety of its employees serves as the company's top priority. Odd they even have a service to do this. Their reply? Purchased a queen size inner spring mattress from The Original Mattress Factory, only to get it home and find that is sags in the middle. Top quality. Never purchase a bed from this organization. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. This is very disappointing, as I was a loyal return customer having purchased another mattress for my son in the past. We have slept on it for 4 months - no change. It's $69 a visit. we went to Mentor, Oh. personal mattress requirements including important I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. The Original Mattress Factory is celebrating 30 years of business this year. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. I'm really sad about this. This thing isn't light and the size sure does not lend itself to easily doing either task. We will never buy a mattress elsewhere. Powered by GoodBeds intelligent matching technology, you can even get your I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. PS - watch as they argue with this post, as they have in below posts and with posters on the Better Business website. He called a few hours later and was told he couldn't return it. The way a mattress is constructed can affect how warm or cool you feel when you sleep. Our stores are cleaned daily and we have increased our associates focus on cleaning and disinfecting any commonly used surfaces to ensure that they are wiped down several times a day. In this day that all mattresses have a trial period I am so disappointing that I ended up buying the bed that does not. WASTE OF MONEY AND TIME. Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. It is a sales pitch, nothing more. Get the biggest discounts from the best online brands. Since January, 2018 have had lower back problems. Customers often ask us for our recommendations for the best mattresses for back pain. DO NOT BUY these mattresses!!!!! box springs without a mattress? At home, not so much. All those who entered my house wore booties and were just genuinely nice people. We replaced a 15 yr. old ortho from OMF. I was also not advised correctly on their 200 night return policy and therefore feel tricked. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. Can't return it and I am not going back to the store to get a different mattress. stitched cotton padding and handles for ease of turning. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. After already telling us that there is something wrong with it. The manager offered us the foam mattress for $900 more. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. With other stores, I felt like I was walking onto a used car lot. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. 365 Day comfort Policy Did Not cover our issues! * Shopping there is a pretty relaxed, low pressure experience. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. Compare pay for popular roles and read about the team's work-life balance. location said "It's not there problem!" Awesome demonstration at the store. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. factors that you might not otherwise consider. I weigh 150 pounds and sleep alone but the mattress is worn out. When I lie down, I sink! All we asked for was an exchange of the dropped frame. 4 active The Original Mattress Factory has a legacy among 20th century mattress titans. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. Don't be fooled. Their pricing makes it feel like they are nickle-and-diming you. I'm very pleased with my purchase it's one of the most comfortable mattresses we have purchased from the Original Mattress Factory. Do NOT shop at this company for any product. I had a relatively new mattress with a memory foam top. He slept on it one night and wanted the same one. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. Contact Us: (866) 841-1421. We would have aches and pains when getting out of bed. My husband and I purchased a mattress in September of last year- when we were not happy with the comfort we were told it was because we did not purchase the box spring- so not only did we purchase the box spring but we upgraded the mattress spending an additional $670- After a few months we are still unhappy not only can you feel every movement of your partner but it feels as if you are falling out of the bed- $1500 and we both cannot sleep through the night- , I was not happy with the surly attitude of the delivery people. 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