Check the modem connection and the modem test. Clean CS2 and CS4A. Realign check sheets in the check cassette box.5. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 3. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check if the CS3 sensor bracket is bended. Check power cable connected properly, 1. Remove jammed notes on Cash Dispenser return path 2. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check notes in 1 Cassette 2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check vault door switch. Check the replenished amount and replenish 2. If persistent, it could be a defective modem. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove any jammed paper from the printer. Check all wiring connections to CDU mainboard. Check notes dispensed and rejected 2. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Remove the remaining notes at a sensor in front of the CST. 2. 2. Make sure you only are using 21# paper. 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. All call appearances on the specified address are currently in use. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Read data of Read Double Sensor Command, 1. The specified terminal identifier is invalid. Check notes in Reject Box 2. , Monday Friday Check the status of sensor and its connector, Command is received while doing self-test, 1. 2. Remove note from the CDU delivery path.2. Check CS15A Sensor Cable 3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Abnormal operation of the gate solenoid during dispense operation. Use a business card or stiff paper to clear jams. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check the cassette catcher 2. Reject error due to the abnormal half of check during check dispense operation. 6. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). of dispensed notes that software counts is not matched to it cash dispenser, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Remove a jammed note at the position of the CS13 sensor3. 3. Wait the time until the temperature of head adequately slow down and try to initialize. Disconnected by rejected call from remote party Try again later. Recover printers Error. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. 5. Check Cash Dispenser Information after reading Cash Dispenser version. After terminating self-test and initialize receipt printer, 1. CDU programming is not accurate or complete. Check the status of Black mark sensor2. Follow the master password reset process for the ATM. 5. Check phone number.). Note: If the modem is defective, this error will most likely occur frequently. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Remove a jammed note between the tray and Cash Dispenser 2. 2. Check the Reject Analysis, this may help determine the cause. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Failed to produce Thread of EPP. (Currency, Denomination, etc), 1. 3. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Refer to E7. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check Sensor(CS6) Poll 3. Replace the reject solenoid 1, 1. Initialize after Power On/Off. ICRW detects protocol error. Verify the Host phone number is programmed correctly. Check and reseat all belts. 1. Transaction was denied by host. 2. Check for notes in the Cash Dispenser. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 4. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Contact to host and phone company. Check for any CDU error codes and the number of notes dispensed to customer. Try clearing the cash tray of notes or foreign objects. CS1A sensor detects note in delivery path before CDU dispenses. Realign check sheets in the check cassette box. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Reboot ATM: 9721122: Recoverable Error: 1. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Remove jammed notes on Cash Dispenser return path 2. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check and reseat all belts. Open the vault door. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Reboot ATM . 2. Both sensors must be blocked for this error to occur. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Remove any jammed paper from the printer. 3. 3. Check dust existing in CS5 Sensor Guide 5. Clean CS1A and CS13, 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Time out(30sec.) 2. Check the thermal printer head and change if necessary. Remove jammed notes2. 2. Replenish receipt paper in paper charger2. There may be a note stuck in the cash tray ramp. Check dust in Main Motor Encoder Slit 4. Command, Gate operation sensor (CS3) error before initial recovery, 1. 3. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 2. Models: 1800CE 2. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. 4. Check if the CS3 sensor bracket is bended. The planned expiration of PCI PTS v5 is April 20, 2026. At Hyosung, we design our machines from the ground up. Check the printer head and change if necessary. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Otherwise the printer may require service. Cash cassette 2 removed prior to dispense. Initialize after resetting the power 2. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Rearrange notes in Cassette3. Clear the cash tray of any bills or foreign objects. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check bill jam or no note in cassette #2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Initialize after removing notes or dust over Gate 2. Reinitialize3. Check for notes in the Cash Dispenser. 20001. 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check communication cable connected properly. Verify that the cash is of good quality. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Remove a jammed note at the position of the CS13 sensor3. Verify that version of Mini-Bank Software matches host processor. Check the abnormal communication cable.3. Check cash dispenser driver (CDM SP) version 2. This error is of concern only if it is repeated. Test Modem. Clean CS1A, CS1B and CS13. Remove a jammed note on the gate 2. Check if CS62 sensor poll is abnormal3. Close the lever of print head completely, 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. 1. Initialize after resetting the power 2. Check CS8 Sensor Cable 6. Check notes index value, 1. Remove notes or dust on CS15A Sensor 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Initialize after Power On/Off 4. 4. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Remove note from the CDU delivery path.2. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Realign notes in the cassette3. Check notes in Reject Box2. There may be a note stuck in the upper part of the cash tray ramp. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Usually caused by loss of battery power to the CDU mainboard. Depending on the model of dispenser there are different causes and possible solutions. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check that the denomination in Transaction setup matches the actual denomination loaded. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Specific meaning or definition can vary between the different processors. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check wiring to mainboard. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path.2. Excessive EMI emissions from outside source (neon sign, freezer). Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Reboot ATM 2. Reboot ATM. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Received data time out of EPP. Check the modem connection and the modem test. Set cassette #2 correctly 2. Remove a jammed note between the tray and Cash Dispenser. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Clean CS4A. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Test Modem. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check if the CS3 sensor bracket is bended.4. ), 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Contact to technician support team. ICRW detects time out. 1. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Try different cards. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Code reported by host processor (Shazam). Remove a jammed note between the tray and Cash Dispenser 2. Check the notes in cassette #1, 1. 2. Check the status of sensor and its connector, 1. Clean dispenser. ), 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. 2. Remove note from the CDU delivery path. Do not use spaces or dashes in the phone number string. Check the number of dispensed notes. 4. Check backup battery. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. No response from host for 60 seconds. To show that write error is detected through write/verify procedure. Check the status of sensor and its connector. Remove jammed notes on Cash Dispenser return path. Reinstall software 3. If persistent, it could be a defective modem. Remove a jammed note on the CDU.3. Otherwise try the reset button or have the printer serviced. ATM modem is receiving a busy signal when it dials out. Remove note from the CDU delivery path.2. 2. Replenish receipt paper.2. Reinitialize2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check cash dispenser driver (CDM SP) version. Close the feed tray on the printer. 6. Check dispensed check and reject check.2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check modem and modem cable connection. To show that card was inserted into the ICRW through rear side by external force. means cassette number. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. 2. 1. Remove note from the CDU delivery path.2. Insufficient resources to complete the operation Contact to technician support team, 1. Check the status of Near End sensor and its connector, 1. ?X? Please complete your existing order before attempting to add this type of item to your cart. Check Encoder Sensor CS8 BRKT 5. (Currency, Denomination, etc. In line filter may help this. Abnormal CIU detecting sensor during check dispense operation. Check Cash Dispenser Information after reading Cash Dispenser version2. Loose belts can slip off rollers and block sensors. Check if each sensor is mounted. (Currency, Denomination, etc). Mount the retract box or open the box cover2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Sensor(CS6) Poll 3. 2. Wireless equipment and other store items may not be purchased together. Clear the cash tray of any bills or foreign objects. Check a checks status in the reject box 2. Remove notes in the reject box and remount the reject box 3. 1. Check if communication cable or COM port is not connected. 9799904 Description: PIN error. Check CS3 Sensor Cable4. 9701040. Check cassette sensor. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 9701111: BCC error of EPP: Check BCC logic of EPP. 1. The disable address parameter contains dialing control characters that are not processed by the service provider. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Mount the retract box or open the box cover 2. 9701031. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If error occurs when checking CS11A cable operation, replace a sensor. Double detect module may require adjustment. Try Balance Inquiry. Previous 1 2. 2. NOTE: Do not use metal objects to clear the jam. Check the feed motor operation in the throat unit. Check the wiring connections to the solenoid(s). 3. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Check the thermal printer head and change if necessary. 977010. 3. For Use with 6000K Keypads only. Check foreign objects at the position of the CS5 4. Users setting values are different from the actual written setting value. Replenish receipt paper in paper charger 2. Loose belts can slip off rollers and block sensors. The dispenser and mainboard are programmed with a country code (USA or Canada). Remove note from the CDU delivery path 2. 6. The CDU did not respond to its solenoid function check. Check communication cable 3. Contact to technician support team. In case T=1 cards, after ATR receiving, IFS exchange is failed. Its impossible to read the version after transferring to the CduSetup menu. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the notes in cassette #3. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Reboot ATM: 9721124: Paper jammed: 1. 9722020: File Open Error: 1. Clean CS1A. Check cassette for jams, check condition of bills in cassette. If all programming appears correct, contact the processor and have them trace the Terminal ID. 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