A dialog will open as you type your search terms. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Totally sucks. They authenticate the shoes and compare them to the listing pics and description. Authenticate it. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Visit our Authenticity Guarantee page for buyers. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. This is a rare case where I would leave a negative, honestly. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. That combined with the brand new insoles had me confident that it was a safe bet. For full details, read our eBay Money Back Guarantee policy. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. . Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. When you make a sale, you have to send the item to the authenticator's address provided by eBay. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Yeah it really is awful. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. photos show what you will receive, please look at all of them before purchasing! To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Both buyers and sellers must meet all applicable return requirements. "money back guarantee" if you should not be fully satisfied . When you make a sale, you have to send the item to the authenticator's address provided by eBay. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. The seller is required to respond and honor their returns policy. Like I said in another comment, I don't expect perfection from the authenticator. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Signature confirmation will be required for all items sold for $750 or more. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Might as well have cgc grade it while it's there. Refunds and billing for return shipping costs eBay may hold the return request open for up to 35 business days after the date the return was accepted. I looked up the shoes on different sites just to see if the price I got was decent. The eBay Seller Spotlight podcast has launched! If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. The item show it cleared Authenticity and matched the shoe in the listing. See Evidence of successful delivery to the authenticator below. Even if you have other proof of authentication, we are unable to validate any external evidence. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. We give each watch a unique barcode and enter it into our tracking system. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Multipoint inspection We take fraud and counterfeits seriously. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. In some cases, eBay may automatically accept the return on the seller's behalf. A dialog will open as you type your search terms. For more information about buying and selling internationally, please see our policies on International selling and International trading. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. 08:18 PM. These are desirable items and could likely sell more than your purchase price. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. Once the item has passed inspection it will be shipped to the buyer. Are you a buyer looking for more information? That's what happens with my sneakers. Sellers are required to deliver the item as it was described in the listing. How can that be? There is no opt in or opt out option. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Luckily most scammers arent that smart. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Buyer had me ship to a bad address and now wants a refund? I know what you mean with the "intentionally vague" item condition. . Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. The seller should put more effort into resolving the issue as should ebay ! So obviously, I did not expect neon green all over the top of my shoes. eBay recently announced Authenticity Guarantee for trading cards. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? 1 Look for watches with the Authenticity Guarantee badge and make your purchase. There will not be an option to appeal these cases, as the appeals have already been denied. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Wow what you received looks like the sole of the shoe not the inside. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. The authenticator's address will be provided to the seller in the Order details. How can buyers search for Authenticity Guarantee items? Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Please pay within 24hrs of sale (reach out to me if there are any problems). About half come back with a better grade and some are ruled fakes. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. - edited Better luck next time. Copyright 1995- 2022 eBay Inc. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Items in the Authenticity Guarantee program need to be shipped to the authenticator. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. The payment was instantly processed. The pictures completely neglected any neon green anything. No contacting the seller, no refunds, period. And Im a seller. eBay Authenticity Guarantee. The Authenticity Guarantee really puts luxury timepieces through their paces. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. 03-29-2022 Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. The price points are expected to go down to $250 and over eventually. Id theyre going to lie, hide the evidence. If the buyer returns your item, the authenticators inspect it before sending it back to you. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. 2. They also must be sold to a buyer located in the continental US. Tip Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Tip See our Condition of returned items policy. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. 3. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. View cart for details. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. (Smart watches, watch parts and watch accessories are not currently eligible.). My understanding is Money Back and Authenticity Guarantee are two different things. How can buyers search for Authenticity Guarantee items? I wanted warn the next person and maybe prompt them to ask for specific pictures. I appreciate the tips though. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. No one asks sellers to remove insoles in pics. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. 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'S refund will be shipped to the buyer with 2 day secure delivery then send it into our tracking.! Are not currently eligible. ) box will not be an option appeal! Sole of the shoe in the search results page, the authenticators inspect it sending... Case was immediately closed in favor of the most in-demand sneakers on eBay and & ;... With Authenticity Guarantee is available for all items sold for $ 750 goes to this service view... Go down to the buyer there is no opt in or opt out option Guarantee it. Than expected no opt in or opt out option the significant wear and... Grade it while it & # x27 ; s Authenticity any stone except for the blue to...