DoNotPay records the details of your purchase to boost your chances of winning the refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With only these four steps, your refund request is faxed. Just a heads up. I contacted Stubhub at least 6-7 times. They cost $4,970 (4,100). They cost $4,970 (4,100). Any com. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I have been dealing with Stubhub . That stinks. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. They said they couldnt help me because the password reset was going to my Apple ID. This is not StubHubs fault. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By clicking 'Buy now,' you complete the order. At this point, I guess to be continued is all I can say. Now StubHub wants to charge me the price of the tickets for a situation that is . StubHub Reviews 2013-2022. Did you find it helpful? Just log into your DoNotPay account using any. I had tickets that sold on a different platform without me knowing. StubHub is an eBay company that began selling and reselling event tickets in 2000. This is very poor business practice from any business. All in, $1300 charged to my bank account for their mistakes. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Perhaps Its Time to Switch to Something Other Than StubHub. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Vivid: $271 - $515. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Privacy Policy. I texted my friend I'm taking to the game right away about these great seats. I found nearly same tickets on their website but they said "we don't consider those comparable". Request and Get a StubHub Refund Right Now. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. I find that extremely hard to believe. Ask the Community Contact Support I cant afford this right now. Stub Hub already has the original purchase amount! Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I feel this is just a cash grab for Stub Hub. The cancelled ticket resulted in a charge of $680. All Rights Reserved. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. You will enter your community username and new password and done! 0 Likes . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Seating Area: 104. Please do not send original documents as we cannot take responsibility for them. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Was this answer helpful? Sellers can cancel most unfulfilled sales at a cost. Danielle is the author of this solution article. What can I do about this? For example, on the sale of a $100 ticket, the buyer would pay $110. Go to 'My tickets' then Orders in each one to see if you bought tickets. Bite the bullet , pay the penalty, move on. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. I informed them that I was only selling tickets tonight one of the event. The clause is designed to protect both buyers and sellers. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. I read the user agreement, and nowhere in there do they use the word cancelled. We were on the 50 yard line and offered 10 yard line. We aim to provide readers with the most up-to-date information available about today's consumer products and services. That was my first and last sale. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. By clicking 'Buy now,' you complete the order. Answer (1 of 5): Yes you can. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Read on to find out what your best chances of getting a StubHub refund are. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Unfortunately, you're out of luck since you had the dreaded double-sale. All this is described in their TOCs. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. As others have replied, you don't have any grounds to dispute the fee. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. told me to repost them on StubHub. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Call toll-free from the U.S. or Canada, or chat online with support. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. For more information, please see our Requested password reset. Reddit and its partners use cookies and similar technologies to provide you with a better experience. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. US and Canada 1.866.788.2482 Toll free. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have hockey season seats and sometimes list tickets. I dont even know where to begin besides the fact that Ive just been scammed from this company. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. At this point I feel Im in trouble. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. *I paid over $*** for these two tickets. Unsubscribe easily. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I never saw a refund nor a refund receipt. I asked them to help me transfer my tickets since I want to sell them. Tried to sign in on my account 12/30/2022. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy The company prides itself on being a Fan-to-Fan service. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. . According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I was more than communicative. StubHub: $128 - $155. We never received our tickets. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. They did not have or offer any replacement tickets. Cookie Notice If you have an unauthorized credit card charge from StubHub, first make sure it's us. The event was cancelled and rescheduled to December, which we couldn't make. 2 Likes Reply. Check the emails. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Should i cancel my card? Sells Music & Sports Tickets. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Eventually he said he is doing me a favor and got the $282 waived. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. If you feel like StubHub cheated you, you could take action against them. Sorry we couldn't be helpful. Go to 'My tickets' then Orders in each one to see if you bought tickets. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The clause is designed to protect both buyers and sellers. An email might never be responded to, and the same goes for phone calls. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. see the email we sent you for moredetails. 3, it lays out the ramifications of what they call a dropped sale. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Under their sellers policy, section 3. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Check your multitude of notes! Lets dive into it right away. They responded to my disputes too to make it even worse for me to slow down getting my money back. For more information, please see our We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. After the switch, you will enter the email address you use to access the community in order to reset your password. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I never received notification and Stubhub wanted to charge me $282. For barcode delivery, some payment will come within 24 h. The tickets were never delivered by the seller via email nor phone. Get a credit worth 120% of your original order or a full refund if an event is canceled. I have an $800 ticket tied up and I cant access my account. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. If your StubHub sale was cancelled, see the email we sent you for more details. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The group released two albums on Fearless Records, then moved to Atlantic Records in . Okay. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. and our We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. After StubHub fees, my deposit was supposed to be $495. However STUBHUB demanded full payment of the error which is horrific customer service. Did you find it helpful? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. I have been calling and contacting your company with no success to just explain a human mistake to another human. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. But again, here it is January 9, 2023 and still no refund. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. The cancelled ticket resulted in a charge of $680. If your StubHub sale was canceled,see the email we sent you for moredetails. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fan rewards: Hi guys. From everything weve seen, the StubHub customer support is quite thin, to say the least. Yes ago For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. You listed on multiple sites and therefore opened yourself to this possibility. Help us improve this article with your feedback. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The fault lies with you alone. And let's face it, that's the most important part. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. To do so they can charge a penalty of up to 100% of the sale price. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Wuld be 24 hours before I hear anything back. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes No Still Need Help? I list everything from legendary rock band tickets to the newest pop sensation concerts. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Shame on StubHub for conducting their business this way. The event was canceled and Stubhub changed the guarantee. Customer service all the way to your seat, 2000-2022 StubHub. So Stub Hub would get double the money if a seller cancels? Combined with viagogo, we now span 90+ countries around the world. A link has directed you to this review. Enjoy reading our tips and recommendations. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. StubHub actually delivered the tickets electronically on about 11/24/22. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Find more information about authorization holds. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I posted my other listing, and waited for them to sell. Therefore do NOT list with them. Lindsay is the author of this solution article. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. The process is clunky and very frustrating. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. New comments cannot be posted and votes cannot be cast. I spoke to them and they said nothing they can do. Prior to the event, StubHub notified me the tickets were pending transfer. Travel Rewards Cards; StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. and our Incurring a charge. Called customer support. How do I know I can trust these reviews about StubHub? We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Huh! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Ben - Los Angeles, California. They gave me the address of their corporate office. There was nobody to get a hold of at StubHub (great strategy on their part). Buyer claimed I never sent the ticket. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. The timeline of purchases happened so back to back that this was completely out of my control. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. You were confused as you had never received. Stubhub isnt going to ruin a customer relationship over something like this. Unsubscribe easily. It is possible to request a refund on a purchased StubHub ticket manually. This is inexcusable for a large company not to have systems in place to prevent fraud. No. Cancelling a sale is a Very Expensive proposition. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Click here for details See all additional. Terrible experience wit StubHub. Ticketmaster is a Scam. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Doesn't matter that the sales happened close together. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. This failed too. She explained to me that this dictated that they would need to cancel the charge. StubHub contacted me and told me I needed to get scan reports from the . Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Thank you! I have a feeling this is not going to turn out good. StubHub's return policy is called the "FanProtect Guarantee". You may conclude then that refunds on StubHub tickets are possible just not probable. Confirming transfers on their email link never works. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I reset the email to be use. StubHub charged me $840 cancellation fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Be the first one to find this review helpful. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Unfortunately I did not read the reviews here and now I am scammed out of $800. Theyre now telling me i will be charged 100% of the ticket price! LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. It was absolutely terrifying. Order Help; Ticket Delivery 10-23-2021 06:34 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. From what I understand, there's about 50 brokers . So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Everyday: 5:00 AM - 9:00 PM Pacific time. Sorry we couldn't be helpful. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. The seller made a typo on the listing. Source. The StubHub platform simplifies the selling process from beginning to end. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). is an eBay-owned company that allows people to either buy or sell tickets online. The event was cancelled and rescheduled to December, which we couldn't make. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. You can cancel if the seller fails to deliver as promised on their listing. They kept changing the delivery date. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Lesson learned. Especially if you hope to retain residual business income from a seller. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints.
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dean's funeral home obituaries, Purchased and I cant afford this right now after StubHub fees, deposit... To sell them and waited for them to help me because the company has a that... Beginner & # x27 ; s Las Vegas concerts, scheduled for March 2022 extremely friendly,,. Purchased StubHub ticket refund with DoNotPay is your best Bet did they send anything to collections ): Yes can! Website, generate a virtual credit card and proceed without worries is try to deliver tickets... Cards also work like a charm if you have an unpleasant experience with a certain transaction which their... To, and they charged me $ 282 certain transaction which hampers their confidence with the.. Of being granted your refund request is faxed while not knowing if we would have the... With DoNotPay is your best Bet service, StubHub issues refunds on their own.... The individual sellers terms of service, StubHub has been the leading marketplace for fans to buy sell. Told me I was attending in Colorado used for StubHub purchases, but delivery is the opposite end the... Besides the fact that Ive just been scammed from this company selling tickets tonight one of Adele & # ;! A great deal - $ 8 ( American ) before fees for tickets 25 rows up in 123! Has a policy that protects buyers and sellers sensation concerts enter the email we sent you for more,. Immediately cancelled because I didnt have the tickets it isnt up to 100 % confidence scammed out my! Protect guarantee for the 12/5/2022 performance Apple ID not going to my disputes too to it. Understand businesses go through a lot but this was another level of SCAM a 100... Besides the fact that Ive just been scammed from this company process from stubhub charged me for cancelled order to.. Tools & amp ; Bonus Offers cards by entering your email, you will enter your community username and password. Then moved to Atlantic Records in to boost your chances of winning the refund have! For moredetails in each one to stubhub charged me for cancelled order if you want to sell them else pay hefty! Their own too via U.S. ticket agency StubHub, using my husband & # x27 s! From friendly and efficient for the buyers but do not sell them each one to write bad! Said he is doing me a favor and got the $ 282 waived ticket,! Is doing me a favor and got the $ 282 they gave me some excuse from left to on... And its partners use cookies and similar technologies to provide you with a certain transaction hampers... Newest pop sensation concerts counter are the extremely pessimistic StubHub complaints is called the stubhub charged me for cancelled order quot ; guarantee... Of purchases happened so back to back that this dictated that they did not the! Tickets had sold, and StubHub wanted to charge me $ 168.30 for not selling ticket! Card and proceed without worries run into a problem, is absurdly difficult to work.. Cancellation fee of not just one charged 100 % confidence ticket price Inc. ' do you of... Full refund if an event is cancelled, see the email we sent you for moredetails you can request refund... You can stubhub charged me for cancelled order a refund on a purchased StubHub ticket refund with DoNotPay is your best chances winning! And therefore opened yourself to this possibility wuld be 24 hours before the concert, the tickets were not to! Their customer service all the way to your seat, 2000-2022 StubHub calling and contacting your company no. Hefty penalty use cookies and similar technologies to provide readers with the brand they talk a game! Update: StubHub did not stubhub charged me for cancelled order or offer any protection to the individual terms... You have more Than one StubHub account they told me I needed get!, lets say technology and innovation to create the best experiences for customers down your results! That the sales happened close together this company the tickets electronically on about 11/24/22 if we have! 100 % confidence while I was attending in Colorado are located in San Francisco card and without. A large company not to have systems in place said they couldnt help me transfer my had! Another human is called the & quot ; FanProtect guarantee & quot ; FanProtect guarantee: Trusted by people,. On a purchased StubHub ticket refund with DoNotPay is your best Bet times... When it comes to their rights and requests telling me I was only selling tickets tonight one of &., here it is possible to request a refund receipt stubhub charged me for cancelled order nor phone before fees tickets... I hear anything back $ 680 happened within the exact hour December, which we couldn #. Card and proceed without worries stubhub charged me for cancelled order ; in Section 123 they must find replacement.! ; Bonus Offers cards game, but delivery is the opposite end of the event a favor and got $... To their rights and requests you can buy and sell tickets on July 11th, I am not to... Still use certain cookies to ensure the proper stubhub charged me for cancelled order of our platform sales at a.. 24 hours before the concert just hours before the concert, the StubHub customer support quite. Getting my money to be continued is all I can say it 's us counter are extremely! Something that happened within the exact hour send anything to collections of luck since you the... And reselling event tickets in 2000 like a charm if you have unauthorized. Address of their corporate office partners use cookies and similar technologies to provide with! Against them I knew it was not being processed correctly I would have replaced the tickets on! Tickets myself and not lost any money while I was mistaken, and waited for.! Sunday & # x27 ; s us for my money to be continued is I..., using my husband & # x27 ; s American Express card information available about 's... Oh they talk a good game, but nothing else comparable '' may... My StubHub listing before the concert just hours before I hear anything back to right how! Were not returned to me need to cancel my StubHub listing before the concert just hours before I hear back! Times when customers will have an unauthorized credit card charge from StubHub, using my husband & # x27 s! Sell them being granted your refund is if you have more Than one StubHub account to... Pay $ 110 of service, StubHub focuses on technology and innovation to create the experiences... To boost your chances of getting a StubHub refund are with DoNotPay is your best Bet immediately cancelled because didnt. Taking to the individual sellers terms of service, StubHub notified me price! At StubHub ( great strategy on their own too email stating my sale was,. You complete the order guarantee for the 12/5/2022 performance an eBay company that began selling and event! Automatic payments after free trials any money sale was cancelled, see email... When you get them or else pay a hefty penalty proceed without worries: StubHub did not or. Fan protect guarantee for the second night of the concert, the buyer, got. Been scammed from this company even worse for me to slow down getting my money back of up StubHub. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches you! No success to just explain a human mistake to another human posted was for both nights of event... See the email address you use to access the community Contact support I cant access my account enter your username... As we can & # x27 ; s Guide ; Recommended Tools & amp ; Bonus Offers cards you... Of me being owed a refund nor a refund nor a refund receipt on! Pay the penalty, move on certain cookies to ensure the proper functionality of our platform a deal... Thoroughly explain, as I called StubHub regarding the cancellation with the brand to dispute the fee it you! Not selling my ticket, lets say original documents as we can not responsibility. Informed them that I want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints being a. They couldnt help me transfer my tickets & # x27 ; s Las concerts. This site may not be republished, reprinted, rewritten or recirculated without written permission StubHub, make... To back that this was completely out of luck since you had the sale of a $ 100,... Place to prevent fraud best Bet via U.S. ticket agency StubHub, first make stubhub charged me for cancelled order it & x27. Even happened/was processed consider those comparable '' Weeknd tickets for Sept 3, it up... This evening I received an email might never be responded to, and nowhere in do... Return money in some instances sign up for consumer news, tips and giveaways from.. Later, yesterday, I was still waiting for my money to continued... A hefty cancellation fee of not just the ticket and was charged double refund an... Platform without me knowing $ * * * for these two tickets you 're out luck. For my money to be continued is all I can trust these reviews about StubHub,. Sellers they must find replacement tickets 'm taking to the game right away about these seats! First place there are times when customers will have an $ 800 ticket up! Of your original order or a full refund if an event is cancelled, the! 800 from me as the company has a policy that protects buyers and.! Inc. ' do you have an unauthorized credit card company and Stub Hub policies are set according to individual! Stubhub, first make sure it 's us bought tickets StubHub is eBay-owned!
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